At Diamral Jewels LLP, we ensure your jewelry reaches you safely, securely, and on time. Below is our detailed shipping and delivery policy:

📦 Shipping Within India

  • Shipping Charges: Free shipping on all orders within India.

  • Dispatch Time: Orders are usually dispatched within 2–4 business days after order confirmation.

  • Delivery Time: Estimated delivery within 4–7 business days from dispatch, depending on the location.

  • Courier Partners: We work with trusted and insured courier services like Blue Dart, Delhivery, and India Post for secure delivery.

🌍 International Shipping

  • Availability: We ship internationally to select countries. Charges apply.

  • Shipping Charges: Calculated at checkout based on destination and order weight.

  • Delivery Time: Estimated 7–15 business days depending on location and customs clearance.

  • Customs & Duties: Any applicable customs duties or taxes will be borne by the customer as per the destination country's laws.

🛡️ Packaging & Insurance

  • All products are securely packed in tamper-proof, waterproof packaging.

  • Every order is fully insured until it reaches your doorstep.

  • Please do not accept the package if it appears to be tampered with or damaged. In such cases, contact us immediately at [support@diamral.com].

🔁 Delays or Failed Delivery

  • While we try our best to meet delivery timelines, delays may occur due to natural calamities, logistical issues, or high-demand periods.

  • If a delivery attempt is unsuccessful due to the customer being unavailable or address issues, the package may be returned to us. In such cases, re-shipping charges may apply.

🧾 Order Tracking

  • Once your order is shipped, you will receive an email and/or SMS with a tracking number and courier details.

  • You can track the shipment status through our website or the courier partner's tracking page.

📌 Important Notes

  • Delivery timelines may vary for custom or made-to-order jewelry.

  • We do not deliver to P.O. Boxes or military addresses.

  • In case of address change requests after order confirmation, please contact us within 12 hours.

💬 Need Help?

If you have any questions about your order delivery or shipping options, please contact us:

Email: connect@diamral.com
Phone: +91-9428444290
Support Hours: Monday to Saturday, 10 AM – 6 PM IST