At Diamral Jewels LLP, we are committed to ensuring that your jewelry reaches you safely, securely, and on time. For orders within India, we offer free shipping on all purchases. Orders are typically dispatched within 2 to 4 business days of confirmation, and delivery is usually completed within 4 to 7 business days thereafter, depending on your location. We partner with reliable and insured courier services such as Blue Dart, Delhivery, and India Post to ensure a smooth and secure delivery experience.For our international customers, we offer shipping to select countries, with shipping charges calculated at checkout based on the destination and order weight. International deliveries are generally completed within 7 to 15 business days, although this may vary depending on the country’s customs process. Please note that any applicable customs duties or import taxes are the responsibility of the customer, in accordance with local laws.All products are carefully packaged in tamper-proof and waterproof materials and are fully insured during transit. If you receive a package that appears damaged or tampered with, we request that you do not accept it and instead contact us immediately at support@diamral.com.While we strive to meet our delivery timelines, delays may occasionally occur due to unforeseen circumstances such as natural events, logistical challenges, or high-volume periods. If a delivery attempt fails due to the customer being unavailable or due to address errors, the shipment may be returned to us and re-shipping charges may apply.Once your order is shipped, you will receive an email and/or SMS notification with a tracking number and courier details. You can track the status of your order either via our website or through the courier’s tracking portal.Please note that delivery timelines may differ for custom or made-to-order pieces. We do not deliver to P.O. Boxes or military addresses. If you need to request a change to your delivery address, kindly contact us within 12 hours of placing your order.If you have any questions about shipping or need help with your order delivery, please reach out to us at:Email: connect@diamral.comPhone: +91-7698979772 Support Hours: Monday to Saturday, 10 AM – 6 PM IST