✅ Return Eligibility

You may initiate a return within 7 days of receiving your order, provided the following conditions are met:

  • The jewelry must be unused, unworn, and in original condition.

  • The product must include:

    • Original tags, certification, and invoice

    • The original box and packaging

  • The return must be initiated within 7 days of delivery via email or phone.

Note: Custom orders, engraved products, or made-to-order pieces cannot be returned.

🚫 Items NOT Eligible for Return

We will reject the return and send the item back to you if:

  • The product is damaged, worn, or altered.

  • The returned item is fake, tampered, or not the same as what we delivered.

  • The certification or original packaging is missing or altered.

  • The request is made after 7 days of delivery.

📦 How to Return

  1. Request Return: Email us at [support@diamral.com] or call +91-XXXXXXXXXX with your order ID and reason for return.

  2. Approval & Pickup: Once verified, we will arrange a secure reverse pickup through our logistics partner.

  3. Inspection: After receiving the product, our team will inspect it for authenticity and condition.

  4. Refund or Exchange: If the return passes inspection, you can:

    • Choose a refund (as per our Refund Policy)

    • Opt for store credit or product exchange

🔍 Quality Inspection Note

All returned products are subjected to a strict quality check by our experts before refund/exchange is approved. The process may take 3–5 working days after receiving the product.

📌 Final Return Terms

  • Return requests without original invoice or certificate will not be accepted.

  • Diamral Jewels LLP reserves the right to deny a return if the product does not meet our quality standards.

  • The final decision on all returns lies with the Diamral Jewels LLP Quality Control Team.

💬 Need Help?

If you have any questions regarding returns, feel free to contact us:

Email: connect@diamral.com
Phone: +91-9428444290
Support Hours: Monday to Saturday, 10 AM – 6 PM IST