At Diamral Jewels LLP, we are committed to delivering 100% original, hallmarked, and high-quality diamond jewelry to our customers. We take great care in crafting and inspecting every product before dispatch.

We understand that online purchases may sometimes require a return. However, due to the nature and value of our products, we follow a strict quality-check-based refund policy.

🔁 Refund Eligibility

  • We offer refunds only after receiving and verifying the returned product.

  • The returned item must be in its original, unused, and undamaged condition, along with all tags, certificates, and packaging.

  • The product must be exactly the same as delivered, with no alternation, damage, replacement, or imitation.

❌ Non-Refundable Conditions

We do not offer a refund under the following conditions:

  • If the returned item is damaged, used, or shows signs of wear.

  • If the product returned is not the original piece delivered (i.e., if a duplicate, fake, or altered item is sent back).

  • If original certification or packaging is missing or tampered.

  • If the return is not initiated within 7 days of product delivery.

✅ Refund Process

  1. Return Request: You must raise a return request within 7 days of receiving the product via email at [support@diamral.com] with your order ID and reason.

  2. Reverse Pickup: Once approved, we will arrange a secure reverse pickup.

  3. Quality Inspection: Our experts will inspect the returned item for authenticity, condition, and completeness.

  4. Refund Approval: Upon successful inspection, we will process the refund within 5–7 business days to your original payment method.

Note: If the product fails the inspection or is found to be damaged/fake, the refund will not be processed and the product will be returned to you.

📦 Return Packaging Guidelines

To ensure a smooth refund process:

  • Pack the jewelry securely in its original box with bills, tags, and certificate.

  • Avoid any external damage or tampering during transit.

📌 Final Decision

The decision regarding the approval or rejection of a refund lies solely with the Diamral Jewels LLP Quality Control Team and shall be considered final and binding.

📞 Need Help?

For any questions, reach out to us:

Email: [connect@diamral.com]
Phone: +91-9428444290
Working Hours: Mon–Sat, 10 AM to 6 PM IST